Privacy Policy

How personal information is collected, used and protected by Charlie'sNest.

Last updated: September 2026

Charlie'sNest does not sell, rent, or trade your personal information to third parties for marketing purposes.

1Information Collected

Charlie'sNest collects information that you provide directly and information gathered by the website as it is used.

  • Contact details such as your name, email address, phone number and home address
  • Account details such as your login email and password
  • Plan and service details such as the items covered and the requests you file
  • Technical details such as browser type, device type and pages visited

2How Information Is Used

Personal information is used for the following purposes:

  • To create and manage your account
  • To prepare quotes and issue plan agreements
  • To review service requests and arrange contractor visits
  • To send account notices, renewal reminders and replies to your questions
  • To send promotional messages where you have agreed to receive them
  • To keep the website secure and meet legal obligations

3Text Messaging

If you opt in, Charlie'sNest may send service related and promotional text messages to the mobile number you provide. Message frequency varies and message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for assistance.

Mobile phone numbers and text messaging consent are not shared with or sold to third parties or affiliates for their marketing or promotional purposes.

4Sharing of Information

Information is shared only where it is needed to deliver the service or where the law requires it:

  • Independent contractors assigned to a service request, who receive the details needed to complete the visit
  • Service providers that host the website, process payments or deliver messages, under confidentiality obligations
  • Courts, regulators or law enforcement where disclosure is required by law

5Cookies and Similar Tools

The website uses cookies and similar tools to keep you signed in, remember preferences and understand how pages are used. You can block or delete cookies in your browser settings, though some features may stop working as intended.

6Data Security

Reasonable administrative, technical and physical safeguards are used to protect personal information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

7Data Retention

Personal information is kept for as long as an account or plan is active, and afterward for as long as needed to meet legal, tax and record keeping duties. Information that is no longer needed is deleted or made anonymous.

8Your Choices and Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information held about you
  • Ask for inaccurate information to be corrected
  • Ask for your information to be deleted, subject to legal exceptions
  • Opt out of promotional emails and text messages at any time

To make a request, use the contact details at the end of this policy.

9Children's Privacy

The website is not directed to anyone under the age of eighteen, and Charlie'sNest does not knowingly collect personal information from children. Information found to have been collected from a child will be deleted.

10Changes to This Policy

This policy may be revised as the website or the law changes. The updated version is posted on this page with a new date at the top. Please review it from time to time.

11Contact

Questions about this policy or about your personal information can be sent using the details below.